• Assist with project planning by offering analysis on requirements gathering, training, testing, and producing rollout
• Lead in requirements gathering and documentation effort as related to:
• Business processes and mechanical work flows
• Network technologies
• Network devices and other components of physical inventory
• Circuits and other components of logical inventory
• Other miscellaneous network resources such as IP addresses, telephone numbers, set-top boxes, and other entities
• Service orders, work orders, and other business documents.
• Business rules for naming conventions, mechanical processes, and others
• Non-functional requirements
• Integration points between systems
• Mapping of source data for data migration
• Template specifications
• Report specifications
• System security
• Prepare gap analyses, citing differences in customer requirements and product functionality
• Lead in UAT and other required testing activities and system sign-off efforts
• Participate in training documentation and delivery
• Coordinate with customer support on product issues
• Identify business issues and apply product solutions
• Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and XXXXX business approaches
• Support the change management and product management procedures from a business perspective
• Perform product demonstrations as necessary to introduce the customer to the product
• Develop and support a collaborative relationship with the technical team and end users from the customer side
• Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
• Report to PS Project Manager on a weekly basis or instantly on the occurrence of urgent issues according to the company standard reporting practices including:
• Milestones completed and action points
• Open issues
• Time spent for specific task completion
• Expenses

Education:
    • B.A., B.S., or higher

Experience:
    • 5 years experience with enterprise-level application software technical implementation and expertise in applying technology to meet customer needs
    • IT networking or telecommunications experience from both a technical and business perspective
    • Experience with relevant telecom BSS/OSS applications
    • Knowledge in preparation of requirement specifications on technical and business levels

Skills:
    • Familiarity with System Integration methodologies
    • Familiarity with Data Migration methodologies
    • Understanding of software development lifecycle and corresponding XXXXX procedures
    • In-depth knowledge of XXXXX Professional Services techniques (or generally accepted implementation and consulting techniques) and corresponding technical practices
    • Understanding of project management methodology and tools for the purposes of contributing to project plans, business proposals, and status reports
    • Ability to gather and understand customer requirements and map them onto XXXXX system functionality
    • Good oral presentation and written communications skills
    • Ability to support end-user training and assist with training delivery
    • Business-like presence and ability to interact professionally with customers at all levels of the customer’s organization, including system users, managers, and senior executives
    • Ability to travel extensively for varying periods of time